Can I cancel my cover plan?

Customers who enrol in the £99 Repair & Cover plan commit to a minimum 12-month subscription, which must be completed without interruption. If the plan is cancelled before the 12-month term ends, the full cost of repairs and any additional visits will be charged. Please refer to the cancellation instructions below for details on cancelling after the 12 months.

Please note that this plan does not include a cooling-off period. The remaining subscription balance will be charged if you cancel before the 12-month term is complete. Please refer to Missed Payments.
If we are unable to repair the boiler due to circumstances beyond our control, we reserve the right to retain the £99 diagnostic fee (the £99 repair fee is for the initial diagnostic inspection).

If the boiler is deemed unrepairable, no refund will be given. The plan is also subject to an initial inspection fee.

Please see additional terms and conditions for these plans for Boiler & Air Source Heat Pumps.