If you are an active cover plan customer, first check whether your plan includes coverage for the fault you are experiencing.
If you are unsure, please get in touch with us at 0333 034 6641 and have your plan details and covered address ready.
If the fault is covered and you have selected a £0 call-out plan, we will arrange for a repair at no additional cost.
To book a repair visit, simply give us a call.
Our Services
Emergency-Cover.com
Emergency? Call Us Now On 0333 034 6641
Emergency-cover.com is a trading name of Elite Energy Personnel Ltd. Registered address is Unit 7, Genesis Park, Rotherham, S60 1DX. Company number 09971569.
Website by The Micro Agency
In partnership with Sime
In partnership with Vaillant
System Only Cover
Repairs to your heating system which includes pumps, valves, radiators, pipes, fittings, hot water feed and expansion tank.
We even throw in an annual service of your boiler or heat pump.
Use this contact form if you have a general enquiry or email info@emergency-cover.com.
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Repairs to your heating controls (thermostats, frost stats, clocks, timers and programmers).
Repairs to your heating system which includes pumps, valves, radiators, pipes, fittings, hot water feed and expansion tank.
Repairs to leaks on the hot and cold water pipes inside your home between the stopcock and your taps or appliances.
Repairs to the mains wiring & electrics which includes circuit breakers, fuse boards, switches and sockets inside your property that connect to the main supply.
Repairs to faulty taps, toilets and drains.
Emergency Cover can help with blocked or leaking internal or external drains that you are responsible for within your boundary.
This plan does not include parts. If parts are required, these will be quoted before the repair is completed.
What’s included in an Air Source Heat Pump service and repair cover?
With this option, you’ll have access to all of our air source heat pump covers.
Every cover option includes both an annual service and repairs.
Annual Air Source Heat Pump Service
What is an Air Source Heat Pump?
An air source heat pump is a heat pump that is situated outside of a property; it uses the same vapor-compression refrigeration process and much of the same equipment as an air conditioning unit, but in the opposite direction. Warm air is captured from the air outside and used to heat water, which is then pumped around your property via pipework to your radiators.
What’s a Boiler?
Boilers heat water, which is distributed via pipes to heat radiators within your home. Boilers are fueled by gas, LPG or oil and are typically placed within the home. Most homes in the UK are heated via gas and we provide emergency cover for gas and LPG boilers, but not oil boilers.
Extend your cover with these optional add-ons, exclusive to Complete Cover plan customers.
Supplying and securing a temporary tarpaulin sheet in the event of extreme winds (in excess of 55mph) which have directly caused damage to the tiled pitched roof over your main residence resulting in water ingress.
Covered Address
This is the address that will be protected by the plan you are selecting.
Call Out Charge
The call out charge you pay is the amount per claim so no matter how many times an engineer visits for the same problem – you’ll only pay once!
However, if your claim is for a different issue, you’ll need to pay another call out charge.
Select ‘No call out charge‘ to remove this charge for every claim.
Please note: Oil boilers are not covered.
All landlord emergency cover plans include an annual landlord gas safety certificate.
Repairs to your heating controls (thermostats, frost stats, clocks, timers and programmers).
Repairs to your heating system which includes pumps, valves, radiators, pipes, fittings, hot water feed and expansion tank.
Repairs to leaks on the hot and cold water pipes inside your home between the stopcock and your taps or appliances.
Repairs to the mains wiring & electrics which includes circuit breakers, fuse boards, switches and sockets inside your property that connect to the main supply.
Repairs to faulty taps, toilets and drains.
Emergency Cover can help with blocked or leaking internal or external drains that you are responsible for within your boundary.
